朗伯德约克敦中心威斯汀酒店-住客评论

Guest（Business traveler） 2026-01-01
While the room was visually well-maintained and in decent condition, my stay was impacted by a few functional issues. Upon entering, there was a persistent stale odor that made the space feel less than fresh. Additionally, the television was unusable due to a flickering screen, which I eventually had to turn off. With a bit more attention to air quality and equipment maintenance, the room would be much improved.
酒店回复：
Dear Guest, Please accept our sincere apologies for not meeting your expectations with the quality and condition of our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you for bringing this to our attention and for your patience. We would appreciate the opportunity to regain your trust in our hotel and provide you with the restorative stay you deserve.Sincerely,Torrez WatsonGeneral Manager
Guest（Other） 2025-12-01
Great location on the outskirts of a large shopping center. Hotel is a large conference center / venue. Room was a nice size and bed was very comfortable. Bathroom could have used a deeper clean and fresher smell but overall the room was nice and comfortable. Large pool and workout facility and friendly front desk staff.
酒店回复：
Dear Guest, We are delighted to know our spacious guestrooms with our Heavenly? Bed provided you with the restorative rest Westin is known for. It was also a pleasure reading our intuitive associates and exceptional on-site amenities elevated your stay. Your kind comments about our convenient location are appreciated as well. That said, we have taken note of your additional feedback and will share it with the appropriate individuals as we always strive to improve our guest experiences on all levels. Thank you for the positive rating, and we look forward to welcoming you back to The Westin Chicago Lombard on your next visit to the area.Sincerely,Torrez WatsonGeneral Manager
Guest（Business traveler） 2025-12-01
Room clean, breakfast delicious and the parking was convenient!! Such a nice stay for business.
酒店回复：
Dear Guest, We understand the importance of the details that make up an enriching stay, and we are pleased to know our impeccable accommodations and delicious culinary offerings enhanced your time with us. We are also glad our on-site parking space worked out conveniently for you. Thank you for choosing The Westin Chicago Lombard for your business trip, and we look forward to many more visits with you in the future.Sincerely,Torrez WatsonGeneral Manager
Guest（Couple） 2025-12-01
Even though at my time of arrival the hotel was affected by a power grid outage, the hotel staff did everything in their power to accommodate guest. Pretty awesome to see. The hotel room was, clean, quiet and the best they had after the outage. Awesome staff!
酒店回复：
Dear Guest, While we regret the disappointment you had upon arrival, we are glad to read our attentive associates made the rest of your stay enjoyable. It was also a pleasure to know our tranquil, immaculate accommodations enhanced your time with us. Thank you for the high rating of The Westin Chicago Lombard, and we are excited for your return and the opportunity to care for you once again.Sincerely,Torrez WatsonGeneral Manager
Guest（Other） 2025-12-01
There was absolutely nothing wrong with the check in, or the staff. I love the westin lombard. I just know for next not to accept the room by the elevators. It was really loud, you could here everyone coming off and on the elevators. You can also hear the elevators running, it sounded like ghosts in the room. Other than that it was a great stay.
酒店回复：
Dear Guest, While we are glad you had an overall satisfactory stay, we are sorry for the noise disturbances you experienced due to the location of your guestroom. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make you as comfortable as possible. Thank you for choosing us, and we hope you will return so we can show your commitment to providing each and every guest with the restorative visit they deserve.Sincerely,Torrez WatsonGeneral Manager
Guest（Couple） 2025-12-01
This was my first stay at The Westin and overall it was just ok. I was disappointed with the room, there was no clock, no hand towel bar or ring, and it was odd to place Kleenex over the toilet. Speaking of the toilet, it was really low and was more fitting for a child’s restroom. There were no luggage carts. The staff were not friendly. We were not greeted upon entry. No one offered to assist with our luggage, even though, it was visibly difficult managing without a luggage cart.
酒店回复：
Dear Guest, Providing outstanding hospitality to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry for the service shortfalls you experienced. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We also regret not meeting your expectations with our guestroom. We value your comments as we appreciate knowing what would have enhanced your time with us. Thank you for bringing this to our attention and for your patience. We would welcome another opportunity to show you the uplifting stay we are known for providing.Sincerely,Torrez WatsonGeneral Manager
Guest（其他） 2025-10-01
Pague el desayuno por mi estancia y nunca me lo dieron dijieron que no había pagado nada y nadie me quiso dar razón
酒店回复：
Dear Mariana, We regret to learn that you experienced a billing discrepancy regarding our breakfast. We appreciate you bringing this to our attention. While we are looking into the depths of this matter to understand what transpired, please feel free to reach out to us at the hotel so we can resolve this to your satisfaction. We look forward to hearing from you soon!Sincerely,Torrez WatsonGeneral Manager
Guest（其他） 2025-09-01
Westin sempre é muito bom! Quarto grande e confortável, a cama era king com roupa de boa qualidade, assim como as toalhas. Banheiro muito bom mas o chuveiro poderia ser melhor. Café da manh? legal mas n?o era buffet.
酒店回复：
Dear Ricardo, We are pleased you enjoyed our spacious accommodations and delicious breakfast. Thank you for your review regarding your stay at The Westin Chicago Lombard. We look forward to your next visit and another renewing experience.Sincerely,Torrez WatsonGeneral Manager
Guest（情侣） 2025-07-01
This is the second time we stayed here, the first time was two months ago in Apr. Overall is good but just the paid wifi is a bit discouraging and sometimes the reception of our cell phones was not great in the room. My pillow case has a couple of stains this time so I gave 3 to the cleanliness. Another interesting thing that happened to us both last time and this time is when we booked the room thru trip.com, we chose Away from Lift and Quiet Room option as it is still marked in my bookings. But both times we were given a room closest to the lift… first time was first room out the elevator and this time is one room away from the elevator. This first time we could hear the elevator noise in the room. I wonder if the information sent from trip.com and received by the hotel just doesn’t match.
Guest（家庭旅游） 2025-07-01
房间的吹风机是坏的，续租的一晚，中间一天是没有打扫的，小费直接省了，停车场是免费的，一楼有星巴克快捷店，离千禧公园大约35分钟路程，800多一丢的价格一切都可以忽略。

朗伯德约克敦中心威斯汀酒店

客户评价 由实住客人提供的真实点评

Guest（Business traveler） 2026-01-01

Guest（Other） 2025-12-01

Guest（Business traveler） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Other） 2025-12-01

Guest（Couple） 2025-12-01

Guest（其他） 2025-10-01

Guest（其他） 2025-09-01

Guest（情侣） 2025-07-01

Guest（家庭旅游） 2025-07-01

客户评价由实住客人提供的真实点评